These Terms & Conditions (“Terms”) of use of our website www.niivlearning.com (“Website”), our applications (“Application”), or any products or services in connection with the application/website/products (“Services”) are between Niiv Learning Labs LLP (“Niiv/Company/We/Us/Our”) and its users (“User/You/Your”).
These Terms constitute an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediaries guidelines) Rules, 2011 thereunder, as amended from time to time.
Please read the Terms and the privacy policy of the Company (“Privacy Policy”) with respect to registration with us, and the use of the application, website, and products carefully before using the website, services, or products. In the event of any discrepancy between the Terms and any other policies with respect to the Application or Website or Services or products, the provisions of the Terms shall prevail.
Your use/access/browsing of the website, products, or registration (with or without payment/with or without a subscription) through any means shall signify Your acceptance of the Terms and Your agreement to be legally bound by the same.
If You do not agree with the Terms or the Privacy Policy, please do not use the Website or avail of the Services or products. Any access to our application/website/products through registrations/subscriptions is non-transferable.
Except as mentioned below, all information, content, material, trademarks, service marks, trade names, and trade secrets including but not limited to the software, text, images, graphics, video, script, and audio, contained in the Application, Website, Services, and products as well as the “look and feel” of the above are the proprietary property of the Company (“Proprietary Information”). No Proprietary Information may be copied, downloaded, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any way without obtaining prior written permission from the Company and nothing in the Website or Services or products shall be deemed to confer a license of or any other right, interest or title to or in any of the intellectual property rights belonging to the Company, to the User.
Subject to your strict compliance with these Terms and your payment of any applicable subscription fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable basis to access, view, and play the content for your private, personal, non-commercial use on your personal computer, mobile phone or other wireless device or other internet-enabled devices that is compatible with our products/Services. You may own the medium on which the information, content, or materials resides, but the Company shall at all times retain full and complete title to the information, content, or materials and all intellectual property rights inserted by the Company on such medium. Certain contents on the Website, Services, and products may belong to third parties. Such contents have been reproduced after taking prior consent from said party and all rights relating to such content will remain with such third party. Further, you recognize and acknowledge that the ownership of all trademarks, copyright, logos, service marks, and other intellectual property owned by any third party shall continue to vest with such party and You are not permitted to use the same without the consent of the respective third party.
Your use of our products, Website, Application, and Services is solely for Your personal and non-commercial use. Any use of the Website, Services or products or their contents other than for personal purposes is prohibited. Your personal and non-commercial use of this Application, Website, products and/or our Services shall be subjected to the following restrictions:
- You may not decompile, reverse engineer, or disassemble the contents of the Application and/or our Website and/or Services/ products or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, rent, lease, broadcast, create derivative works from, transfer, or sell or otherwise make available any rights to the Application and/or our Website and/or Services/products or any portions thereof to any third party any information or software obtained from the Application and/or our Website and/or Services/products, or remove any copyright, trademark registration, or other proprietary notices from the contents of the Application and/or and/or our Website and/or Services/products.
- You will not (a) use this Website and/or any of our products or Services for commercial purposes of any kind, or (b) advertise or sell the Application or any products, services or domain names, or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website/our products and Services in any way that is unlawful, or harms the Company or any other person or entity as determined by the Company.
- No User shall be permitted to perform any of the following prohibited activities while availing of our Services:
- Making available any content that is misleading, unlawful, harmful, threatening, abusive, tortuous, defamatory, libelous, vulgar, obscene, child-pornographic, lewd, lascivious, profane, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable
- Stalking, intimidating, and/or harassing another and/or inciting another to commit violence
- Transmitting material that encourages anyone to commit a criminal offense that results in civil liability or otherwise breaches any relevant laws, regulations, or code of practice
- Interfering with any other person’s use or enjoyment of the Website/Services
- Making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner, committing any act that amounts to the infringement of intellectual property, or making available any material that infringes any intellectual property rights or other proprietary rights of anyone else
- Make available any content or material that You do not have a right to make available under any law or contractual or fiduciary relationship unless You own or control the rights thereto or have received all necessary consents for such use of the content
- Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity
- Post, transmit, or make available any material that contains viruses, Trojan horses, worms, spyware, time bombs, cancelbots, or other computer programming routines, code, files, or such other programs that may harm the Website/services, interests, or rights of other users or limit the functionality of any computer software, hardware or telecommunications, or that may harvest or collect any data or personal information about other Users without their consent
- Access or use the Website/Services/products in any manner that could damage, disable, overburden or impair any of the Website’s servers or networks connected to any of the servers on which the Website is hosted
- Intentionally or unintentionally interfere with or disrupt the Services or violate any applicable laws related to the access to or use of the Website/Services/products, violate any requirements, procedures, policies, or regulations of networks connected to the Website/Services/products, or engage in any activity prohibited by these Terms
- Disrupt, bypass, modify, defeat or circumvent or interfere with the security/digital rights management used to deliver or protect the Website of, or otherwise cause harm to, the Website/Services/products, materials, systems resources, or gain unauthorized access to user accounts, passwords, servers or networks connected to or accessible through the Website/Services/products or any affiliated or linked sites
- Interfere with, or inhibit any user from using and enjoying access to the Website/ Services/products, or other affiliated sites, or engage in disruptive attacks such as denial of service attack on the Website/Services/products
- Use deep-links, page-scrape, robot, spider, or another automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to increase traffic to the Website/Services/products, to access, acquire, copy or monitor any portion of the Website/Services/products, or in any way reproduce or circumvent the navigational structure or presentation of the Application, or any content, to obtain or attempt to obtain any content, documents or information through any means not specifically made available through the Website/Services/products
- Alter or modify any part of the Services
- Use the Services for purposes that are not permitted by: (i) these Terms; and (ii) any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdiction
- Violate any of the terms specified under the Terms for the use of the Website/Services/products
In order to access the Services and to avail the use of the Website/products, You may be required to register yourself with the Website/Services/products. You will be required to furnish certain information and details, including Your name, mobile number, email address, age the student, name of the student, and any other information deemed necessary by the Website to provide you with the desired services/responses. With respect to the provision of information, the following may be noted:
- It is Your sole responsibility to ensure that the account information provided by You is accurate, complete, and the latest
- You acknowledge that Your ability to use Your account is dependent upon external factors such as internet service providers and internet network availability and the Company cannot guarantee accessibility to the Application at all times. In addition to the disclaimers set forth in the Terms, the Company shall not be liable to You for any damage arising from Your inability to access the services of the Application at any time.
Persons who are “competent/capable” of contracting within the meaning of the Indian Contract Act, 1872 shall be eligible to register for the Application and all Our products or Services. Persons who are minors, un-discharged insolvents, etc. are not eligible to register for Our products or Services. As a minor, if You wish to use Our products or Services, such use shall be made available to You by Your legal guardian or parents, who has agreed to these Terms. In the event a minor utilizes the application/website/products, it is assumed that he/she has obtained the consent of the legal guardian or parents and such use is made available by the legal guardian or parents. The Company will not be responsible for any consequence arising from misuse of any kind of our website/products/services that may occur by virtue of any person including a minor registering for the website/products/services provided. By using the products or Services You warrant that all the data provided by You is accurate and complete and that the student using the Application has obtained the consent of a parent/legal guardian (in the case of minors). The Company reserves the right to terminate Your subscription and/or refuse to provide You with access to the products or services if it is discovered that You are under the age of 18 (eighteen) years and the consent to use the products or Services is not made by Your parent/legal guardian or any information provided by You is inaccurate. You acknowledge that the Company does not have the responsibility to ensure that You conform to the aforesaid eligibility criteria. It shall be Your sole responsibility to ensure that You meet the required qualification. Any persons under the age of 18 (eighteen) should seek the consent of their parents/legal guardians before providing any information about themselves or their parents and other family members on the Application.
You agree to defend, indemnify and hold harmless the Company, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from (i) Your use of and access of the website/products/services; (ii) Your violation of any term of these Terms or any other policy of the Company; (iii) Your violation of any third party rights, including without limitation, any copyright, property, or privacy right; or (iv) any claim that Your use of the application/website/products has caused damage to a third party. This defense and indemnification obligation will survive these Terms.
In no event shall the Company, its officers, directors, employees, partners, or agents be liable to You or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, including those resulting from loss of use, data, or profits or any other claim arising out of or in connection with your use of, or access to, the Application.
In the event of Your breach of these Terms, You agree that the Company will be irreparably harmed and may not have an adequate remedy in money or damages. The Company, therefore, shall be entitled in such event to obtain an injunction against such breach from any court of competent jurisdiction. The Company’s right to obtain such relief shall not limit its right to obtain other remedies.
Any violation by You of the terms of this Clause may result in immediate suspension or termination of Your Accounts apart from any legal remedy that the Company can avail. In such instances, the Company may also disclose Your User Information if required by any Governmental or legal authority. You understand that the violation of these Terms could also result in civil or criminal liability under applicable laws.
The Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Further, the Terms shall be subject to the exclusive jurisdiction of the competent courts located in Gautam Budh Nagar and You hereby accede to and accept the jurisdiction of such courts.
The Company has the right to change modify, suspend, discontinue and/or eliminate any aspect(s), features or functionality of the Website or the Services as it deems fit at any time without notice. Further, the Company has the right to amend these Terms from time to time without prior notice to you. The Company makes no commitment, express or implied, to maintain or continue any aspect of the Website. You agree that the Company shall not be liable to You or any third party for any modification, suspension, or discontinuance of the website/products/services.
The company shall not be liable for any damages arising out of or in connection with the use or performance of this site, or the application or the services. Your use of any information or materials on our website/products/services is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that the services provided by us meet your specific requirements.
Payments And Refund Policy
The Platform is a paid service and the payments made by You shall be according to the plans opted by You through the Platform. You explicitly agree to pay the fees for the courses that you purchase, and you authorize the Company to charge you as per the applicable payment mode opted by you. All payments shall be through the payment mechanism put in place by the Company and You shall be responsible for paying all fees and applicable taxes in a timely manner as per the mechanism associated with the Plan availed by You. Users have been given various options to choose and proceed with the payment for the Services via payment mechanisms including but not limited to Card Payment facilities, Online Bank transfers, and Wallet Payments. With reference to Clause 11, the payment gateway mechanisms are governed by the terms and conditions of the third-party providers as listed on the Platform and the User agrees to be bound by those terms.
Valid Credit / Debit / Cash Card / online bank transfers and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms agreed to between the Users and the respective issuing bank and payment instrument issuing company. We shall not be liable for any unauthorized use, fraud, payment refunds, lost amount, etc. in the transaction. The amount of refund payable shall only be limited to the amount paid by the User for Services that were not rendered to the User by Us. In case of a refund of EMI transactions, the User will be charged interest as per the bank’s regulations.
We attempt to process and complete refund requests within 3 working days from the time of receiving the refund request, however, this is entertained in cases of erroneous payment by the user including paying for the wrong product, instances of multiple payments for a single product at the same point of time and any other such incident. Apart from the above, no refund requests are entertained and any such exceptions will be at the sole discretion of Niiv.
In case there is any delay in refund beyond the period of 4 working days, then you may notify us at support@niivlearning.com. The refund process may include a feedback call to you and validation of key information that may be required by us to process the refund request. Kindly note that all refunds will be routed to the same account as was used at the time of purchase.
We reserve the right to change any fees at any time at our sole discretion and any change, update, or modification in the fee shall become effective immediately upon the same being posted/uploaded or notified on our website.
Return and Cancellation Policy
Since there is no physical product involved, a return policy is not applicable. Niiv offers a customer-centric pro-rata cancellation policy. To cancel our services at any point, please write to us at support@niivlearning.com
